Tel: 03300 602 102 opt 1

Customer Portal

For individual paper/PDF forms, please contact the Oyez Store by clicking here or calling 0845 217 7565.

Please note, as of 28th February 2020 we no longer accept cases raised by email; your case will not be logged and you will receive no response to your query. If you haven’t already, register for the Customer Portal: unlock a wealth of useful information and submit cases in an easier, more efficient way! Find out more here.

Register for the Customer Portal

Saving Customised Oyez Templates

See also: customising a form template

The master, custom and user libraries

The root of the library tree in the FILE>NEW dialogue is split to display the three available template storage options.

Master folder

Contains original form templates, managed by OyezForms via Active Library.
Available to all users of networked OyezForms.
Selected by Default.
Template files are stored in <app folder>\library\master\ folder

Custom folder

Contains shared customised form templates.
Available to all users of networked OyezForms.
Templates are not updated by Active Library and must be maintained manually by users.
Template files are stored in <app folder>\library\custom\ folder

User folder

Contains a user's personal set of customised form templates.
Not available to other users of networked OyezForms.
Templates are not updated by Active Library and must be maintained manually by user.
Template files are stored in user's path to unique files folder, as set in TOOLS>OPTIONS>GENERAL

 

To customise a form template for the Custom/User library

  1. Customise the form template until it meets your requirements.
  2. Select FILE>SAVE IN LIBRARY
  3. You will be prompted if you wish to remove inputted text. If you select 'no', filled-in text will be saved as part of the template
  4. In 'Save In Library' dialogue will appear, enabling you to edit the form's properties.
  5. Once saved, the form will appear in either the Custom or User library root folder in the FILE>NEW dialogue.

If you want case-management software to automate the template, ensure the form title is unique. e.g. LRTR1 could become LRTR1_cust

When OyezForms Active Library downloads new versions of the original template because of legal changes, the custom/user template must be recreated.