CC2 - Complaints Management Checklist

Last EFIS release: 90/2011 (November 2011)

Form status: New/Amended

Oyez now offer three new sets of Lexcel forms as part of your subscription.

These forms have all been adapted from the Law Society's new series of Lexcel toolkits, published in May 2011, which have been designed to help law firms to formulate and implement effective procedures that comply with the Law Society's practice management standard.

The additional forms cover the following areas:

Client Care (CC): These forms are drawn from the Lexcel Client Care Toolkit (2nd Ed) which assists firms in developing a client care policy.

Risk Management (RM): These forms are drawn from the Lexcel Risk Management Toolkit which enables firms to develop procedures to identify, mitigate and manage risk.

People Management (PM): These forms are drawn from the Lexcel People Management Toolkit which assists firms in implementing effective procedures for the recruitment, retention and development of staff.

All forms can be used immediately.

All EFIS releases